Service Delivery Manager
Job Details
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Service Delivery Manager with 10+ years of experience in IT service operations, incident management, and request fulfillment. Proactive and results-driven, ensuring efficient service desk coordination and timely service restoration.
Job Responsibilities
- Coordinates the IT service desk.
- Ensures service restoration in case of interruption or degradation impacting the company or its third parties.
- Responsible for the effective delivery of Incident Management and Request Fulfillment processes.
- Oversees and performs corresponding service reporting activities.
- Acts as the first escalation point for incidents not resolved within agreed service levels.
Must Have Skills
- Minimum 10 years of experience.
- Ability to coordinate IT service desk operations and ensure efficient service delivery.
- Strong capability to restore services promptly in case of incidents, interruptions, or performance degradation affecting the company or third parties.
- Solid experience in managing Incident Management and Request Fulfillment processes in line with agreed service levels.
Nice to have
- Well‑organised with strong attention to detail
- Proactive and solution‑oriented
- Results‑driven and assertive in follow‑through
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
