Second-Line Service Desk Engineer
Job Details
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Second-Line Service Desk Engineer with 5+ years of experience in IT support and infrastructure environments. Skilled in resolving complex incidents, supporting end-user computing (Windows, Android, iOS), and managing networking and Microsoft technologies including Azure/Entra, Active Directory, Exchange, SharePoint, Teams, and Intune. Experienced in configuring network equipment, documenting solutions, and supporting first-line teams. Strong communication skills with fluency in Dutch and French and good English knowledge.
Job Responsibilities
- Analyse and resolve complex incidents.
- Contribute to structural improvements.
- Apply broad knowledge of end-user computing (Windows, Android, iOS), networking, and IT processes (Azure/Entra, Active Directory, Exchange, SharePoint, Teams, Intune).
- Handle incidents and service requests through various ticketing channels.
- Configure network equipment, including switches, firewalls, and access points, for operational sites.
- Document solutions and technical procedures.
- Support first-line staff and contribute to the enhancement of their technical skills.
Must Have Skills
- Minimum 5 years of relevant professional experience.
- Broad knowledge of end-user computing environments (Windows, Android, iOS).
- Strong understanding of networking and IT infrastructure.
- Experience with Azure/Entra, Active Directory, Exchange, SharePoint, Teams, and Intune.
- Experience configuring network equipment, including switches, firewalls, and access points.
- Ability to analyse and resolve complex incidents and service requests.
- Experience documenting technical solutions and procedures.
- Ability to support and coach first-line support staff.
- Willingness to travel regularly between operational sites.
- Fluency in Dutch and French with a good level of English.
Nice to have
- Stress-resistant with the ability to explain complex technical concepts clearly.
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Strong communication and customer-oriented skills.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
