Helpdesk & Workplace Support Technician
Job Details
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Helpdesk & Workplace Support Technician with 5+ years’ experience in large enterprise environments. Strong skills in Windows 10/11, Office 365, macOS, Active Directory, and troubleshooting. Experienced in hotline, on-site, VIP support, and mobile device management. Provides 1st & 2nd line support, resolves incidents, manages workstations, and coordinates IT services. Fluent in FR/NL/EN.
Job Responsibilities
- Provide 1st & 2nd line support by telephone, email, or in person
- Actively filter, handle, coordinate, and follow up on IT service requests
- Provide user assistance in a broad sense, including tablets, smartphones, etc., via all communication channels (phone, email, IT corner, Yammer, etc.)
- Identify, track, and resolve hardware and software incidents affecting end users
- Ensure workstation asset management
- Set up, configure, and maintain workstations
- Prepare accurate and timely support documentation where required
- Actively contribute to workplace-related projects
- Coordinate technical assistance to resolve operational issues with internal and external service providers
- Liaise with external suppliers to ensure delivery meets agreed standards and timescales
- Advise on workplace and mobile architecture in a broad (conceptual) sense
- Drive innovation and improvement projects
Must Have Skills
-
At least 5 years of relevant experience is required
- Extensive experience with Windows 10/11
- Strong expertise in Office 365
- Proficient in macOS
- Solid experience with Active Directory
- Advanced troubleshooting skills
- Skilled in proximity/on-site support
- Strong experience in hotline/remote support
- Experienced in mobile services support, including smartphones, tablets, and mobile device management systems
- Advanced VIP IT support experience
- ITIL knowledge considered an advantage
- Strong interest in IT technology trends
- Strong analytical mindset, able to tackle problems from different angles and make quick decisions
- Fluent in French, Dutch, and English
Nice to have
-
Good experience in PowerShell
- IT workplace experience in a large enterprise environment (+1,000 users); experience in a trading environment is a plus
- Outstanding communication skills and ability to work autonomously
- Service-oriented (customer-facing)
- Not afraid to take initiative and drive improvements
- Enjoy working in a team
- Able to perform under pressure
- Reliable and punctual
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
