Customer Support Engineer (DERMS)
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
The Customer Support Engineer (DERMS) is responsible for providing technical support and operational assistance for Distributed Energy Resource Management Systems (DERMS). The role involves troubleshooting and resolving application, middleware, and network issues, ensuring the smooth operation and integration of DERMS with distributed energy resources such as solar, wind, batteries, and electric vehicles.
Job Responsibilities
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
- Support patching, upgrades, deployments, and system configuration changes.
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
- Ensure adherence to ITIL processes for incident, problem, and change management
Must Have Skills
- Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
- At least 3 years of experience in application support, energy management systems, or grid operations platforms.
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
- Solid troubleshooting skills across application, middleware, and network layers.
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
- Fluent in English.
Nice to have
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams
- Result-oriented, structured, and organised.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
