Customer Journey Strategist
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Customer Journey Strategist with 10+ years of experience, skilled in CX, Adobe Customer Journey Analytics, and data-driven insights. Develops and optimises customer journey maps, identifies pain points, implements segmentation strategies, collaborates with cross-functional teams, and drives initiatives to improve satisfaction, loyalty, and business growth.
Job Responsibilities
- Develop and implement customer journey maps to improve overall customer experience and satisfaction.
- Identify pain points across the customer journey and define strategies to address them.
- Collaborate with cross-functional teams to ensure consistency and alignment across all customer touchpoints.
- Collect and analyse customer data to inform journey decisions and strategies.
- Develop and implement customer segmentation strategies to improve targeting and personalisation.
- Continuously monitor, measure, and optimise customer journeys to improve performance and ROI.
- Stay up to date with industry trends and best practices in customer experience and journey mapping.
- Communicate customer journey strategies, insights, and initiatives to key stakeholders and leadership.
- Drive initiatives that improve customer satisfaction, loyalty, and business growth.
Must Have Skills
- Minimum 10 years of experience.
- Strong expertise in Customer Journey Management and Customer Experience (CX).
- Experience with Adobe Customer Journey Analytics or similar analytics platforms.
- Ability to analyse and interpret customer data to generate actionable insights.
- Strong understanding of customer service and experience optimisation.
- Proven ability to work with cross-functional teams and stakeholders.
Nice to have
- Strategic mindset with a focus on data-driven decision making.
- Excellent problem solving and analytical skills.
- Effective communication and collaboration skills.
- Result-oriented, structured, and organised.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
