Change and Release Manager
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Change and Release Manager with strong expertise in Release and Change Management, ITIL Foundation certified, and skilled in Azure DevOps, business analysis, cross-functional coordination, and documentation. Leads end-to-end change and release processes, ensures KPIs and SLAs, manages incidents, challenges service providers, drives process improvements, and collaborates across teams to ensure successful and compliant delivery.
Job Responsibilities
- Coordinate the end-to-end Change & Release process and ensure alignment across impacted teams.
- This includes working in close relations with IT Managers from various services to ensure readiness, risk assessment, validation, and successful execution of changes and releases.
- Participate actively in the BAU Change & Release processes and coordinate releases in alternance with the current Change Manager.
- Collaborate with Candriam application teams and service providers to prepare, evaluate, and execute releases.
- Maintain operational oversight of change and release tasks, ensuring processes are respected and improvements are implemented where required.
- Challenge service providers to ensure quality, reliability, and compliance with agreed procedures.
- Serve as the designated backup Incident Manager, taking full ownership of Incident Management activities when the primary Incident Manager, is unavailable.
- Drive the coordination, communication, and resolution of major incidents.
- Ensure accurate incident reporting, root-cause analysis follow-up, and post-incident review quality.
- Maintain operational readiness to step into the role at any time.
- Participate in or prepare for internal and external audits related to ITIL processes (Change, Release, Incident).
- Identify opportunities to improve or redesign processes, aligning them with best practices and operational needs.
- Document procedures, controls, and metrics for Change, Release, and Incident Management.
- Ensure KPIs, SLAs, and quality standards are met and properly monitored.
Must Have Skills
- Solid background in IT process management, audits, and continuous improvement
- Strong expertise in Release and Change Management at project and program levels
- Solid background in Business Analysis and cross-functional requirements coordination
- Knowledge of Azure DevOps
- Ability to challenge service providers to ensure quality, reliability, and compliance
- Coordination and communication across multiple functions
- Ability to participate in internal and external audits related to ITIL processes
- ITIL Foundation certified
- Skilled in documentation of procedures, controls, and metrics for Change, Release, and Incident Management
- Ensuring KPIs, SLAs, and quality standards are monitored and met
- Demonstrated leadership capabilities across technical and functional teams
- Fluent in French with strong command of English and ability to understand Dutch
Nice to have
- Proactive approach to risk management and quality assurance
- Continuous improvement mindset
- Excellent problem solving and analytical skills.
- Effective communication and collaboration skills.
- Result-oriented, structured, and organised.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
