Change and Release Manager
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Change and Release Manager with strong expertise in Release and Change Management, ITIL Foundation certified, and skilled in Azure DevOps, business analysis, cross-functional coordination, and documentation. Leads end-to-end change and release processes, ensures KPIs and SLAs, manages incidents, challenges service providers, drives process improvements, and collaborates across teams to ensure successful and compliant delivery.
Job Responsibilities
- Coordinate the end-to-end Change & Release process and ensure alignment across impacted teams.
- This includes working in close relations with IT Managers from various services to ensure readiness, risk assessment, validation, and successful execution of changes and releases.
- Participate actively in the BAU Change & Release processes and coordinate releases in alternance with the current Change Manager.
- Collaborate with Candriam application teams and service providers to prepare, evaluate, and execute releases.
- Maintain operational oversight of change and release tasks, ensuring processes are respected and improvements are implemented where required.
- Challenge service providers to ensure quality, reliability, and compliance with agreed procedures.
- Serve as the designated backup Incident Manager, taking full ownership of Incident Management activities when the primary Incident Manager, is unavailable.
- Drive the coordination, communication, and resolution of major incidents.
- Ensure accurate incident reporting, root-cause analysis follow-up, and post-incident review quality.
- Maintain operational readiness to step into the role at any time.
- Participate in or prepare for internal and external audits related to ITIL processes (Change, Release, Incident).
- Identify opportunities to improve or redesign processes, aligning them with best practices and operational needs.
- Document procedures, controls, and metrics for Change, Release, and Incident Management.
- Ensure KPIs, SLAs, and quality standards are met and properly monitored.
Must Have Skills
- Solid background in IT process management, audits, and continuous improvement
- Strong expertise in Release and Change Management at project and program levels
- Solid background in Business Analysis and cross-functional requirements coordination
- Knowledge of Azure DevOps
- Ability to challenge service providers to ensure quality, reliability, and compliance
- Coordination and communication across multiple functions
- Ability to participate in internal and external audits related to ITIL processes
- ITIL Foundation certified
- Skilled in documentation of procedures, controls, and metrics for Change, Release, and Incident Management
- Ensuring KPIs, SLAs, and quality standards are monitored and met
- Demonstrated leadership capabilities across technical and functional teams
- Fluent in French with strong command of English and ability to understand Dutch
Nice to have
- Proactive approach to risk management and quality assurance
- Continuous improvement mindset
- Excellent problem solving and analytical skills.
- Effective communication and collaboration skills.
- Result-oriented, structured, and organised.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Travailler chez yechte
Nous sommes un cabinet de conseil numérique indépendant avec des objectifs ambitieux et une présence mondiale. Nous accompagnons un large éventail d'entreprises, en constituant des équipes numériques et en fournissant des solutions numériques innovantes. Notre personnel multiculturel et diversifié, composé de « citoyens du monde », reflète cette inclusivité.
Nous accordons une grande importance à l'équilibre entre vie professionnelle et vie privée et nous nous efforçons de répondre aux attentes d'une équipe en pleine croissance, en investissant dans les personnes, car elles constituent notre plus grand atout. Notre croissance constante témoigne de cet engagement.
Venez travailler chez yechte, une entreprise en pleine expansion qui offre d'excellents avantages sociaux, des opportunités de développement personnel et la possibilité d'apprendre auprès de leaders accomplis. Nous sommes toujours à la recherche de professionnels exceptionnels pour rejoindre notre équipe.
Ce que nous offrons
Chaque employé a la possibilité de voir l'impact de son travail. Vous travaillez sur de véritables projets numériques et apportez une contribution tangible à l'entreprise. Nous voulons offrir à chacun la possibilité de s'épanouir sur le plan personnel, professionnel et social.
Avantages attractifs
Votre confort nous tient à cœur. Chez yechte, nous proposons des plans de mobilité économiques et écologiques, des indemnités alimentaires et une couverture santé complète, afin d'améliorer la satisfaction de nos employés.
Développement personnel
Votre épanouissement nous tient à cœur. Chez yechte, nous vous proposons de stimuler votre développement personnel grâce à des formations et des certifications informatiques sur mesure, favorisant une culture d'agilité et d'expertise technologique.
Flexibilité
Votre bien-être nous tient à cœur. Chez yechte, nous proposons des horaires flexibles et des modalités de travail hybrides à domicile/au bureau, améliorant ainsi l'équilibre entre vie professionnelle et vie privée et la productivité des employés.
