Software Solution Specialist
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Software Solution Specialist with experience and up-to-date knowledge of service management tools. Knowledge of ITIL-based service management, experienced in planning, development, operation, and further development of applications or software systems. Good understanding of agile methods.
Job Responsibilities
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Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools
- Ensuring operation and software maintenance together with the product team
- Advise key users on IT service management issues and best practices when using the tool
- Supporting the training of end users
- Participate in testing activities of new developments and configurations within the team and with users
- Initiating and participating in further developments and improvements of the software
- Ongoing support with the integration of the software into the application and system landscape of the company
Must Have Skills
- University degree in business informatics, computer science or comparable
- At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
- Knowledge of ITIL-based service management
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
- Good understanding of agile methods
- Good level of Dutch and/or French and English is required
Nice to have
- Knowledge of similar service management tools such as Service Now or Zendesk
- Experience with MS SQL, Java Script, SOAP and REST API
- Experience in IT operations management
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
