SAP CRM Technical Assistant

Date Published: 15 Apr, 2024

Location: Brussels, Belgium

Type of job: Open to both

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Job Description:

We’re an independent digital consultancy with big ambitions. With offices in Belgium, India and the UK, we support a wide range of businesses. We build digital teams and deliver digital solutions. We are hiring a SAP CRM Technical Assistant with 5+ years of experience.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

Attending requirements workshops and assisting business in the blueprint phase.
Identify and suggest possible process improvement opportunities through SAP CRM 7.
Defining and documenting solutions for SAP CRM Technical implementations, considering system architecture.
Prepare and manage all elements of unit testing.
Defect and root cause analysis using ABAP debugging and process knowledge.
Must have gone through all phases of a project lifecycle including design, development, testing, and document creation.
Analyzing business requirements to provide technical solution and prepare design document for implementation .
Support SAP incidents and provide timely resolutions with SLA adherence.
Bring up new continuous improvement ideas through collaboration with different technical areas.
Conduct knowledge transitions and cross-skilling within the team.
Collaborate with customers and the team in an Agile manner.

Must Have

Minimum of 5 years of hands-on CRM technical experience (ideally in the utility industry).
Must be able to demonstrate a comprehensive understanding of CRM/ISU integration.
Must be able to perform optimization activities and support on major incidents and crises.
Must be able to provide support on developments/project requirements and mentor juniors while facilitating knowledge transition.
English: professional level of written and oral language.

Nice to have

Analysis and Problem-Solving Skills.
Excellent interpersonal and communication skills.
Any additional language knowledge is welcomed.
Troubleshooting skills.

What's great in the job?

Great team of smart people, in a friendly and open culture
No dumb managers, no stupid tools to use, no rigid working hours
No waste of time in enterprise processes, real responsibilities and autonomy
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more