SAP CRM Specialist

Date Published: 5 Mar, 2024

Location: Brussels, Belgium

Type of job: Open to both

Job Description:

We’re an independent digital consultancy with big ambitions. With offices in Belgium, India and the UK, we support a wide range of businesses. We build digital teams and deliver digital solutions. We are hiring a highly skilled and experienced SAP CRM Specialist with 10+ years of experience to join our team. 

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise


  • Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution.
  • Drawing up functional specifications for the offshore development team and customizing the SAP CRM application.
  • Work with Process Leads, key users and other BA CS members to operationally manage assigned change requests, bug fixes and small operational enhancements.
  • Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
  • Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application. 
  • Proactively try to improve support, training, processes and communication with regard to the SAP CRM application.
  • Actively participate in small or larger projects that involve changes to the SAP CRM application. 
  • Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts).
  • Contract management processes. 
  • Master data management (customers, products, ibases, ....).
  • Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs. 
  • End to End responsibility for resolving assigned incidents/requests.
  • Location: Brussels, Belgium.
  • Hybrid Mode of Working (twice a week on-site).
  • Duration:  9 months.

Must Have

  • University (Master) degree or equivalent experience.
  • At least 10 years of experience in customizing and maintaining SAP CRM modules: (customizing) Experience with the CRM web UI (CRM 7.0), SAP OData and Fiori Design experience, strong Experience with the SAP CRM Sales, Service and Marketing module, Middleware/Integration experience.
  • Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.
  • Understanding of ABAP and capable of debugging.  
  • Experience in integration with SAP ECC.
  • Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations. 
  • Good understanding of SAP MSL. 
  • Interfaces to and from other SAP systems.
  • Diagnosing/Analyzing issues and changes, design solutions.
  • Preparation of functional/technical specifications using technical expertise.
  • Strong communication skills and able to verbally communicate, read and write in Dutch, French and English.
  • Strength in building and reinforcing good governance, risk management and strong operational practices.
  • Enthusiastic team player able to work independently.
  • Strong analytical and problem solving mind, knowing how to separate main issues from side-issues and getting them solved quickly.
  • Proactive entrepreneurial mindset, injecting new ideas and bringing them to life.
  • Leadership style and approach via Trust / Credibility / Result and Quality Oriented.
  • Communicates well and often to stakeholders providing insights and promoting good application and data usage.
  • Able to relate, influence and understand the stakeholders/business perspectives. 
  • Valid work permit and residence permit for Belgium.  

Nice to have

  • Experience with SAP BRIM.
  • SAP BRFplus knowledge is an advantage. 
  • Experience with Hacon (Time Machine).
  • Experience in S/4HANA Service.
  • Experience in ServiceNow and Jira.
  • Experience of working in a railway context is considered a plus.

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more


A full-time position
Attractive salary package.


12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.