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SAP CRM Lead

Date Published: 7 Jun, 2024

Location: Brussels, Belgium

Type of job: Open to both

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Job Description:

We’re an independent digital consultancy with big ambitions. With offices in Belgium, India and the UK, we support a wide range of businesses. We build digital teams and deliver digital solutions. We are hiring a SAP CRM Lead with 10+ years of experience.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Define and execute unit test, integration test, and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live support.  
  • Ensures consistent, timely and effective communications with internal and external stakeholders.
  • Keep track of customer satisfaction.
  • Work collaboratively with cross-functional and technical teams with minimal supervision.

Must Have

  • At least 10 years of experience on SAP CRM.
  • Should have experience on Contracts Management, Case Management, Install base, Service Finance Integration, Service Confirmation, and Interaction Centre.
  • Experience with both Project and Production Support.
  • Should have experience in CRM Services and ECC(SD) - CRM integration.
  • Should have experience in SAP CRM Contract, Service Order Management, cross functional module integration, IBASE.
  • Should have good experience / strong domain knowledge CRM area.
  • Should be highly self-motivated, self-driven and independent in daily operations.
  •  Proficiency in Dutch, French and English.

Nice to have

  • Excellent interpersonal and communication skills. 
  • Strong analytical skills.
  • Strong troubleshooting, problem-solving, and issue resolution skills.  

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.

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