Governance Process Specialist Service
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Governance Process Specialist Service brings in-depth knowledge of IT governance frameworks, hands-on experience in project, service, and release management, and proficiency in analyzing and defining IT governance processes. Possesses a strong background in organizational development, particularly in turnaround situations. Fluency in English (speaking, reading, and writing) is essential.
Job Responsibilities
- Establish a standardized service management operating model that will streamline the company's operations and enhance service delivery.
- Formulate the target picture of the Operating Model.
- Detail specific processes (Level 3 and 4): detailed workflows; decision points, exception handling, and operational guidelines; interaction with the IT system; detailed task descriptions; templates and checklists for each phase; reporting metrics, mechanisms, and templates.
- Analyze existing processes of the Operating Model (at least Level 1); Levels 1 and 2 include: high-level process flows covering main process groups; roles and responsibilities, governance model; performance indicators (high-level KPIs); inputs, outputs, and process triggers; systems and tools used in the process; high-level process pain points and improvement areas.
- Conduct a detailed revision of existing processes.
- Perform a gap analysis (to-be vs. as-is) to identify processes that require standardization.
- Assess the impact and effort required for the implementation of these processes.
- Develop an implementation plan (e.g., processes to standardize, required resources, time planning).
Must Have Skills
- In-depth knowledge of IT governance frameworks.
- Hands-on experience in project, service, and release management.
- Proficiency in analyzing and defining IT governance processes.
- Experience in organizational development (especially Turnaround) in this area.
- Analytical approach to problem-solving and a track record of driving results through continuous improvement.
- Curiosity, willingness to learn and ability to introduce creative and innovative solutions.
- Ability to navigate a complex stakeholder environment.
- Ability to speak, read and write fluently English.
Nice to have
- Have a critical mind and dare to challenge.
- High customer-orientation.
- Be able to work both autonomous and in a team.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
