Microsoft Dynamics 365 CRM Functional Consultant

Date Published: 14 Sep, 2023

Location: Brussels, Belgium

Type of job: Open to both

Job Description:

We’re an independent digital consultancy with big ambitions. With offices in Belgium, India and the UK, we support a wide range of businesses. We build digital teams and deliver digital solutions. We are hiring a Microsoft Dynamics 365 CRM Functional Consultant with 4-6 years of experience.


  • Lead and manage small to medium projects independently
  • Participate in planning and design sessions with customers
  • Work with Business groups to gather and document business needs and processes
  • Develops and manages project plans that encompass the complete project life cycle (i.e. project requirements, development, quality assurance, deployment etc.)
  • Advises customers on best practices for CRM processes, user interface and architecture
  • Creates the functional and technical specifications documentation for the project
  • Writes specifications for customizations, data migration, and system integrations
  • Configure and customize the CRM system based on design specifications
  • Develop test plans and scripts
  • Conduct system and end-to-end testing of the application
  • Determine detailed approach and timeline of projects
  • Works with the cross-functional areas to secure resources and ensure resources are used effectively
  • Defines roles and expectations of team members
  • Measures and monitors progress to ensure that a project is delivered on time, within budget, and meets or exceeds expectations
  • Resolves issues affecting project scope, quality, effort, risk, and timeline
  • Guides the project along through daily communications with the customer
  • Participates in weekly status meetings (may be more) and sends status updates to the Project Manager
  • Assists in conducting design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • Trains super users

Job Summary:

  • Minimum 4-6 years of experience
  • Experience creating strong business cases supported by compelling value propositions
  • Experience gathering business requirements (to be model, as is model, etc.) and experience configuring Microsoft CRM modules including Sales and Call Center
  • Marketing a plus
  • Experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage, integration development
  • Knowledge of Microsoft SharePoint, Business Intelligence tools, etc.
  • Knowledge and experience with Adxstudio and Dynamics 365 Portals is preferred
  • The ideal candidate will have familiarity in two or more of the following areas: .NET Frameworks, C#, ASP.NET, SQL, XML Technologies and Web Services
  • Working knowledge of Microsoft Products such as Win2003K Advanced Server, SQL Server 2008/2012/2016, SharePoint Portal Server 2013/2016, CMS, Office Systems, ASP, COM, VB, TCP/IP and general networking and Active Directory is required
  • 1+ year consistent use of Scribe Insight and supporting adapters is preferred
  • Net programming experience (Microsoft Dynamics 365/CRM 2015/2016) is preferred
  • Knowledge of personally using Connector for Microsoft Dynamics to Integrate Microsoft Dynamics CRM with Microsoft Dynamics GP preferred
  • Knowledge of personally using Connector for Microsoft Dynamics to Integrate with Microsoft Dynamics NAV preferred
  • Fluent in English, Dutch, French

What we offer:

  • Get involved with state-of-the-art technologies and innovative projects
  • Be part of a fast-growing company
  • A competitive salary including benefits

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